Terms and Conditions

  1. Scope of Application
    These General Terms and Conditions (GTC) form the basis for all contractual relationships between Rocketweb-Solutions L.L.C-FZ, located at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates (hereinafter referred to as “Rocketweb-Solutions”), and its clients. They apply to all offers, services, and deliveries – regardless of whether these are provided for payment or free of charge. Deviating or supplementary conditions of the client do not apply unless Rocketweb-Solutions has explicitly agreed to them in writing.
  2. Conclusion of Contract
    A contract with Rocketweb-Solutions is concluded as soon as the client accepts a written offer by means of an explicit declaration – usually via email. Offers from Rocketweb-Solutions are generally non-binding and subject to change unless explicitly marked as binding. Contracts for recurring services, particularly in the area of advertising campaign management, have a minimum term of one month. They end automatically unless an explicit extension is agreed upon.
  3. Scope of Service
    Rocketweb-Solutions offers comprehensive digital services, particularly the design, development, and technical implementation of websites at flat rates, the setup and ongoing management of digital advertising campaigns (e.g., via Google Ads or Meta Ads) on a monthly basis, as well as additional individual services – such as technical support, content maintenance, or consulting – billed on an hourly basis. The specific services owed in each case are outlined in the written offer. General descriptions, particularly those on the company website, serve solely for informational purposes and do not constitute binding service commitments. Changes to the scope of services are only effective if agreed in writing by both parties.
  4. Performance by Third Parties
    Rocketweb-Solutions is entitled to engage suitable partner companies, subcontractors, or other third parties to fulfill its contractual obligations. In such cases, Rocketweb-Solutions remains the sole contracting party of the client. Separate client approval is not required.
  5. Client Duties to Cooperate
    For proper and timely performance of services, the active and punctual cooperation of the client is essential. This applies in particular to the provision of all necessary information, content, and technical access required for the execution of the respective project.

The duties to cooperate include, among others:

  • the complete and timely provision of content (e.g., texts, images, logos, videos) in sufficient quality;
  • the transmission of necessary access credentials (e.g., for hosting, domains, CMS, email accounts);
  • timely approval of drafts, partial implementations, or corrections;
  • active communication regarding change requests, inquiries, or technical issues;
  • participation in test runs, approvals, or other coordinated intermediate steps;
  • delivery in standard file formats (.png, .jpg, .pdf, .docx, etc.).

If these duties to cooperate are not fulfilled, fulfilled late, or inadequately, Rocketweb-Solutions is entitled to adjust agreed deadlines or to charge separately for any additional effort incurred. Rocketweb-Solutions assumes no liability for any delays or limitations resulting from insufficient cooperation.

  1. Acceptance
    Upon completion of the contractually agreed services, the client will be requested to provide acceptance. Acceptance must be declared in writing within 14 calendar days. If no response is received within this period, the service shall be deemed accepted by default. If the project result – such as a website – is published in advance or made publicly accessible, this shall also be deemed implicit acceptance. In the event of complaints, Rocketweb-Solutions must be granted the opportunity to remedy the issue.
  2. Prices and Payment Terms
    All prices stated by Rocketweb-Solutions are net, plus any applicable statutory taxes. Invoices may be issued in euros (EUR), US dollars (USD), or UAE dirhams (AED), depending on the client’s location and the currency agreed in the offer. The currently applicable hourly rate is – unless otherwise specified in the individual offer – 100 USD per hour for all time-based services. Flat rates for project or monthly services are defined in the respective offer. All invoices are payable in full immediately upon receipt. If payment is not made within seven calendar days of the due date, the client is automatically in default. Rocketweb-Solutions is entitled to charge interest on arrears at a rate of 9% p.a. and to suspend further services until full payment has been received.
  3. Contract Duration and Renewal
    Contracts for recurring services – particularly in the area of advertising campaign management – are concluded with a minimum term of one month. These end automatically unless an explicit extension is agreed. Other services, such as hosting, are subject to individual terms as specified in the respective offer.
  4. Rights to Work Results
    Rocketweb-Solutions retains all copyrights and other proprietary rights to the work results developed or delivered in the course of the contractual relationship – including, in particular, source code, design elements, texts, images, documentation, and technical concepts. Upon full payment of the agreed remuneration, the client receives a simple, non-transferable right of use to the services provided, limited to the contractually defined scope. Any further use, reproduction, modification, or public presentation requires the prior written consent of Rocketweb-Solutions.
  5. Recommendations for Third-Party Providers (Domains, Hosting & Similar)
    Upon request, Rocketweb-Solutions may provide recommendations for third-party providers, particularly in the areas of domain registration, hosting services, email systems, or cloud-based platforms. These recommendations are explicitly non-binding. Contracts with such providers are entered into exclusively by the client and at their own responsibility. Rocketweb-Solutions does not act as a broker or reseller and assumes no liability for the availability, performance, contractual content, or legality of services offered by such third-party providers. It is solely the client’s responsibility to review the legal and technical suitability – especially regarding trademark or naming rights. In connection with the use or registration of third-party services, the client shall indemnify Rocketweb-Solutions against all claims by third parties. For some recommendations, Rocketweb-Solutions may receive a commission or referral fee from the respective third-party providers. This does not affect the objectivity or independence of the recommendation.
  6. Warranty
    Rocketweb-Solutions warrants that the agreed services will be provided in accordance with the contractual description. Any obvious defects must be reported in writing immediately, but no later than three working days after acceptance or publication of the services. In the case of justified complaints, Rocketweb-Solutions has the right to remedy or replace the services within a reasonable period. Further claims by the client only exist in the event of intentional or grossly negligent behavior by Rocketweb-Solutions.
  7. Liability
    Rocketweb-Solutions is only liable to the client in cases of intent or gross negligence. In the event of simple negligence involving essential contractual obligations, liability is limited to the contract-typical, foreseeable damage. Any further liability – particularly for indirect damage or loss of profit – is excluded. Rocketweb-Solutions is only liable for data loss or security incidents if the client proves that they have taken appropriate precautions to back up data.
  8. Data Protection
    Rocketweb-Solutions undertakes to comply with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). Personal data is processed exclusively for specific purposes. The client confirms that all data provided to Rocketweb-Solutions has been lawfully collected and transmitted. The client shall indemnify Rocketweb-Solutions against any third-party claims in this context.
  9. Reference
    Use The client agrees that Rocketweb-Solutions may use the results created in the course of service provision – such as websites, promotional materials, or brand appearances – for reference and demonstration purposes. This may include publication on the company website, in presentations, or marketing materials. The client may object to this usage at any time.
  10. Jurisdiction and Applicable
    Law For all disputes arising from or in connection with these General Terms and Conditions, the place of jurisdiction – to the extent legally permissible – shall be Dubai, United Arab Emirates. The substantive law of the United Arab Emirates shall apply exclusively. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
  11. Final Provisions
    If any of the foregoing provisions are or become invalid, this shall not affect the validity of the remaining provisions. Amendments and supplements to these GTC must be made in writing. Oral agreements have no legal effect.
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